Your Personal Navigator
The Women's Center for Breast Care at FMH Crestwood is a multi-disciplinary program dedicated to providing women facing breast cancer with compassionate, comprehensive care in a supportive, encouraging environment.
"Despite the huge steps forward in treatment and survivorship, a diagnosis of breast cancer is still very scary," says Carol Mastalerz, Frederick Memorial Hospital Director of Oncology Services. "At The Women's Center for Breast Care, we have put some very specific services, resources and procedures in place to help make a patient's journey through diagnosis, treatment and recovery as stress-free as possible."
For example, one of the hallmarks of the care provided at The Women's Center for Breast Care are the services of a Patient Navigator. The Patient Navigator becomes an important partner in the newly-diagnosed breast cancer patient's care from Day One.
Think of it this way: a newly-diagnosed patient is entering unfamiliar territory, and the Patient Navigator has the map. She is an experienced healthcare professional who has walked the path of diagnosis, treatment and recovery with others many times before, and knows how to move the process along quickly and efficiently. Just as importantly, she understands what the patient is going through emotionally as well.
The Patient Navigator steps in immediately after diagnosis to guide the patient through what can often seem like a real medical maze. The Navigator answers questions, makes appointments, identifies resources of all kinds, and serves as a liaison between the patient and her healthcare team when that is helpful.
Patient and local resident Marge Magruder shares the hospital's belief that the concept of coordinated care through a comprehensive breast services program is the gold standard.
"Everyone from the receptionist, to the nurses and technicians, to Dr. Bahl herself were just outstanding. I have a nursing background, so I not only appreciated the caliber of care but also the emotional sensitivity with which it was delivered. I can't say enough good things about the care I received. I have never met such caring people."